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We review Adrian Flux - Insurance Brokers
Adrian Flux Insurance Brokers are one of the largest Car Insurance Brokers in the UK looking after hundreds of thousands of customers insurance needs. They were established back in 1973 by Adrian Flux who couldn't find good value kit car insurance for himself, and decided there was a hole in the market. Since then they have established themselves as a major player in the car insurance market, concentrating mainly on the kind of insurance needs that are not well served by the comparison market – such as high value cars, modified vehicles, kit cars, hot hatches and many more 'niche' areas.
Adrian Flux Contact Details:
Call 0800 181 4542 (Monday to Friday 9am - 7pm and Saturdays from 9am to 4pm).
Call 0800 181 4542 (Monday to Friday 9am - 7pm and Saturdays from 9am to 4pm).
Given Moneymaxim's business of introducing hundreds of customers a week to Adrian Flux we are happy to support those who buy Adrian Flux policies through ourselves if they have queries or questions regarding any aspect of the service they receive. Please contact the moneymaxim team on 0800 520 0699 (option 3) if you wish to us to assist. This free service is unique to moneymaxim clients providing our users with added reassurance and confidence when dealing with insurance queries.
Background
Adrian Flux has been in business for over since 1974 and delivers a fast, efficient and cost effective motor vehicle insurance broking service. They have a series of dedicated specialist teams which means they can demonstrate to customers a higher level of knowledge around their specific needs, whether the vehicle they are looking to insure is a classic car, modified hot rod, ex military vehicle or mobility scooter.
As brokers they know which policies are best suited to which type of customer, and are happy to suggest ways of keeping premiums to a minimum. They know which policies offer specific discounts for members of clubs or associations, and by combining the service offered by their generally highly knowledgeable and competent staff with their state of the art computer system provide clients with a first class service dedicated to client satisfaction.
Whilst Adrian Flux do appear on some car hire insurance comparison sites in our experience their best rates are normally achieved by calling them on 0800 181 4542.
They now offer a ever wider range of insurance services to customers, including home and holiday insurance, gadget insurance, group insurance policies and more.
Products
Car Insurance - Towbar fitted cars
For immediate assistance from the Adrian Flux team call 0800 181 4542 (Monday to Friday 9am - 7pm and Saturdays from 9am to 4pm).
Reviews
As with any major insurance broker Adrian Flux has a mixed bag of reviews online about its service. However our experience in the market and of Adrian Flux itself gives us confidence in introducing our clients to them - do remember that being introduced Adrian Flux through ourselves does mean we are able to contact the company with the aim of helping you if required.
The following may assist you when dealing with any Insurance Broker (not just Adrian Flux) which form the main bones of contention aired relating to issues raised by clients or potential clients of insurance brokers or insurers:
Be totally open in your dealings with them - they will quote you a price based on the information you supply them - but if that information is incomplete or inaccurate they will quote you the wrong price and you might not be covered. Whilst that might seem unfair it's not really - as if you are paying too low a rate as your 'risk' has not been fully priced in you are in essence expecting other clients of the company to pay more to cover you!
Don't rely on the renewal quote as being a great value offer - as a moneymaxim client this will be less of a worry to you, as we will automatically prompt you prior to your renewal date - but don't expect any renewal quotation received to be the most competitive in the market. It could be, but in most cases it won't be so get a new competitive renewal quotation from our comparison service and check out the current state of the market.
The insurance market has been transformed by the introduction of car insurance comparison services and whilst this has in the main been good news for customers it has created a series of knock on effects which are not so helpful. For most companies their aim is to be in the top half dozen of a comparison table so they get considered by potential customers. So now they tend to look to do everything they can to reduce the initial quote, but charge everything else as extra. It's a bit like the transformation in air transport since the low cost airline came along - for baggage, speedy boarding and in flight meals read in year adjustments, full legal assistance and breakdown cover.
If you are unhappy with the service you are getting from any insurance company don't be afraid to invoke their complaints procedures. This will almost always have more effect than moaning to a customer services assistant about your issue. Once a complaint is registered formally the company has to adhere to a timeframe for responding to you that has been agreed with their regulator, and be prepared for the fact you could escalate the complaint to the Financial Ombudsman Service. They are therefore likely to consider your complaint more seriously once its within their formal process.
Finally as with any large organisation Adrian Flux are, as far as you are concerned, only as good as the advisor you are talking to. From our dealings Adrian Flux advisers are on the whole better than average, and more informed about their area of speciality. However if there is a sudden influx of calls the company would prefer to get your call answered rather than have you waiting for 'an expert'. That can mean you end up in another team and possibly deal with a less 'advised' advisor. If you think this is the case it's often easiest to create a reason to end the call, having checked that the details you have given up to that point have been saved, and call back when hopefully you will end up in the specialist area.
For immediate assistance from the Adrian Flux team call 0800 181 4542 (Monday to Friday 9am - 7pm and Saturdays from 9am to 4pm).
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moneymaxim always recommend you take independent financial advice before acting on any article. Any views expressed are those of the editorial team at the time of going to press, and should not be considered as either recommendation or specific advice. Readers should be aware that no warranty is given that the details are correct and are recommended to read any policy documents carefully before entering into any contract.