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Articles on
British Gas
We review Britsh Gas – Energy Supplier
Customer Satisfaction Measures
| Measure | Survey Supplier | Score | Rank | No of Companies Surveyed |
| Switching Satisfaction |  |
78% | 6 | 9 |
| Overall Satisfaction |  |
38% | 7 | 8 |
Click here for more details of the surveys
Electricity Business
British Gas has over the past decade had to contend with many challenges in streamlining their business for the future, and these have clearly impacted on the customer service scores.
They are however making strides in both developing more attractive customer propositions, and are driving forward plans to develop their credentials as a responsible energy provider. They are planning to invest in renewable energy to the extent that the proportion of electricity supplied from green sources is forecast to rise to 15% by 2016 (currently below 10%). They are investing both in offshore wind farms and smaller scall projects such as Windsave, where individual customers generate their own electricity using wind turbines.
The company are also developing new generation boilers, both traditionally powered, and using futuristic technology such as cell power to drive down household power consumption.
Following a period when the company appeared expensive in price comparison terms with many competitiors they have recently started introducing far cheaper and more competitive tariffs, such as the Websaver tariff, which can be compared using moneymaxim's price comparison tool. The 'expensive' period resulted from the companies policy of buying gas on the futures market, ensuring continutity of supply and prices, albeit sometimes locking in at higher prices.
These higher costs are now unwinding, leading to lower costs for customers
Survey details:
moneymaxim switching experience survey
The moneymaxim energy comparison service is used by thousands of customers a year, and over 10,000 have provided feedback over their switching experience. The ratings supplied here were extracted as at Feb 2010. As you use the service you can both get up to date statisics, and review in depth any company you are interested in.
The Which Customer Satisfaction Score?
The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0 – 100%. The survey was undertaken in May and June 2009. Full details of the survey can be found on the Which website
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moneymaxim always recommend you take independent financial advice before acting on any article. Any views expressed are those of the editorial team at the time of going to press, and should not be considered as either recommendation or specific advice. Readers should be aware that no warranty is given that the details are correct and are recommended to read any policy documents carefully before entering into any contract.