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Articles on
ebico
We review EBICO – Energy Supplier
Customer Satisfaction Measures
| Measure | Survey Supplier | Score | Rank | No of Companies Surveyed |
| Switching Satisfaction |  |
N/A | – | Survey size too small |
| Overall Satisfaction |  |
66 | 1 | 8 |
Click here for more details of the surveys
EBICO were launched in 1998, and through their history have ensured not just low prices, but also a pricing structure that does not penalise low income households, who tend to use less energy. Originally call the Equitable Billing Company they now supply over 55,000 homes in the UK.
With a simple tariff structure, (Equipower for Electricity customers, Equigas for Gas users and Equidual for dual fuel consumers) the clarity of their bills has proved attractive, with the company topping the Which satisfaction survey last year.
They have more recently developed Equiclimate which offsets the carbon used in individual homes, allowing customers to be 'carbon netral'in their own right.
The idea behind the company is that it develops a customer base, and then negociates a great deal for its customers using their combined purchasing power. Currently their tariffs are operated on their behalf by Scottish and Southern Energy
Survey details:
moneymaxim switching experience survey
The moneymaxim energy comparison service is used by thousands of customers a year, and over 10,000 have provided feedback over their switching experience. The ratings supplied here were extracted as at Feb 2010. As you use the service you can both get up to date statisics, and review in depth any company you are interested in.
The Which Customer Satisfaction Score?
The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0 – 100%. The survey was undertaken in May and June 2009. Full details of the survey can be found on the Which website
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moneymaxim always recommend you take independent financial advice before acting on any article. Any views expressed are those of the editorial team at the time of going to press, and should not be considered as either recommendation or specific advice. Readers should be aware that no warranty is given that the details are correct and are recommended to read any policy documents carefully before entering into any contract.