Utilita offer gas and electricity nationally – and customers earn points on their expenditure – which can then be redeemed against a range of energy saving products, which in turn should reduce bills!

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Customer Satisfaction Measures

Measure	Survey Supplier	Score	Rank	No of Companies Surveyed
Switching Satisfaction				Insufficient sample size
Overall Satisfaction		-	-	Insufficient sample size

Click here for more details of the surveys

Service

Utilita first entered the utilities market when it was deregulated, but then withdrew again when they were referred to the regulator OFCOM by energywatch. Their pricing structure is very varied from region to region.

Customers are able to access a free home energy survey and then earn points on their bills, which in turn can be used to buy energy saving products – however in most regions it may be cheaper to be on a more competitive tariff and pay for these independently.

Use our independent and impartial comparison site to get every energy company in the country bidding for your business

Survey details:
moneymaxim switching experience survey
The moneymaxim energy comparison service is used by thousands of customers a year, and over 10,000 have provided feedback over their switching experience. The ratings supplied here were extracted as at Feb 2010. As you use the service you can both get up to date statisics, and review in depth any company you are interested in.
The Which Customer Satisfaction Score?
The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0 – 100%. The survey was undertaken in May and June 2009. Full details of the survey can be found on the Which website

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moneymaxim always recommend you take independent financial advice before acting on any article. Any views expressed are those of the editorial team at the time of going to press, and should not be considered as either recommendation or specific advice. Readers should be aware that no warranty is given that the details are correct and are recommended to read any policy documents carefully before entering into any contract.