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Car Hire Insurance - Frequently Asked Questions (FAQs)

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What cover is provided by the Combined Worldwide CDW, SLI & Excess Policy? Such policies offer both CDW (Collision Damage Waiver) / LDW (Loss Damage Waiver) and SLI (Supplemental Liability Insurance) in countries where car hire insurance is not included in the rental price (such as the USA, Canada and the Caribbean). Additionally it also covers excess charges in those countries where the rental price already includes CDW/LDW and/or Theft Protection, (The UK, Europe, Australia, New Zealand, Africa and most parts of the Middle and Far East form the bulk of these areas).

General Car Hire Insurance Questions Excess Insurance Questions Questions on CDW & SLI Policies for the USA and Canada Combined Worldwide CDW, SLI & Excess Policy Questions Driver related Questions Car Rental Keys Questions Car Hire Companies - Insurance Questions General Car Hire Queries [top]

General Car Hire Insurance Questions Do I need Car Hire Excess Insurance? How does your Insurance work? What does All inclusive Car Hire Insurance Cover No Excess Car Hire - What does this include? Does my car rental agreement already include insurance? Why are there restrictions on UK usage Can a hire company refuse to accept a car hire excess policy? Are other people travelling with me covered? Is window and tyre damage covered? Can I purchase your Excess Policies if I am not a resident of the UK? Do you cover vehicles such as Camper Vans, Caravans and Motor Bikes? Super CDW, Deductables and Non Waiver - What do they mean? My hire company offers Super CDW or Excess cover? What is this? Will car hire insurance cover me if I pick the car up at one location and return it to another location? Will the car rental company block any money on my credit card when I have your Excess insurance? I have a credit card which covers my Collision Damage Waiver (CDW) - do I need your coverage? Which insurance do I need for my car hire? What cars are covered by car hire insurance? What do you mean by annual policy? Can I use it throughout the year? What is covered by the Theft insurance included in the car rental price? What is Personal Accident Insurance (PAI) and do I need it? What is Personal Effects Cover (PEC) and do I need it? Do I need car hire cancellation insurance? How good are these companies at settling claims? [top]

Questions on Excess Insurance Do I have to have Excess Cover? What cover is provided by the Annual Excess Policies? What are the restrictions on the Annual Excess Policies? In which countries is Excess/Super CDW charged? In which countries is Excess/Super CDW not charged? What is Excess Waiver Insurance? How do I make a Claim on my Excess Insurance? How are Claims handled? [top]

Combined Worldwide CDW, SLI & Excess Policy Questions What cover is provided by the Combined Worldwide CDW, SLI & Excess Policy? What are the Features of this Policy? How are Worldwide Policy Claims handled? [top]

Questions on CDW & SLI Policies for the US and Canada Explain the requirements for car rental insurance in the USA and Canada? If I purchase this Policy, am I fully covered for car rental insurance in the USA and Canada? What are the Features of the CDW/LDW & SLI Policy? What are the Restrictions on the CDW/LDW & SLI Policy for the USA and Canada? Why do you not recommend this insurance for fly-drive programmes? How are SLI/CDW Claims handled? [top]

Car Hire Companies - Insurance Questions What insurance policies are offered by Alamo? What insurance policies are offered by Avis? What insurance policies are offered by Budget? What insurance policies are offered by Car Brokers? What insurance policies are offered by Dollar? What insurance policies are offered by Enterprise? What insurance policies are offered by Economy Car Rentals? What insurance policies are offered by Hertz? What insurance policies are offered by National? What insurance policies are offered by No Excess Economy Car Hire? What insurance policies are offered by Sixt? What insurance policies are offered by Thrifty?

Driver Related Questions Young Drivers (under 25 years old)? Am I too old to hire a car? Does it cost more for additional drivers? Do all drivers have to take their driving licence with them? Are other people travelling with me covered? Do I need an International driving licence? What happens if I forget my driving licence? Do I have to carry my driving licence with me when I am abroad? [top]

Car Rental Keys Questions Do car rental companies have spare keys? What do car rental companies typically charge if you lose the keys to your rental car? What does lock out cover mean? What does key replacement insurance cover? [top]

General Car Hire Questions Am I able to accept an upgrade? What happens if the car rental company do not have the car I have been booked? Whats the maximum number of passengers I can take in my hire car? Does it matter what time of day I collect or return my hire car? I booked snow chains, a roof rack or a roof box - what happens if there are not there when I arrive? Can I pick my car up in one place and return it to another? What methods of payment are acceptable for payment of my policy? If I arrive late and want to pick up my vehicle the following day is this OK? What if I am overcharged or don't get the car group I booked? When is a weekly rate best for me, and does it affect my car hire insurance policy What happens if the model I have booked is unavailable? Will I get a Sat Nav with my car hire car? Do hire car cars have to be of a certain age or quality? What happens if the car or the boot is not big enough for my party? What fuel rules apply to car hires? I have been asked for a cleaning fee when the car is returned - is this fair? [top]

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