Unless they are fairly modest agreement of a claim for a Collision Damage Waiver (CDW) or Supplimentary Liability Insurance (SLI) policy tends to be handed directly between insurer and car hire company.
It is really important, especially with SLI claims, that you follow the insurers process carefully. In a SLI claim the first part of any claim is on the insurance your car rental firm may have issued you and if you claim only on your Supplimentary Liability policy you can end up causing real confusion. Just contact your insurer and they will make sure you stay on the straight and narrow.
It is likely that on contacting your insurer, that they will ask for details of the incident and documentation to support your claim. This evidence may include some or all of the following so please do retain any such paperwork:
The original Vehicle Rental Agreement
A copy of the Car Hire Certificate of Insurance
The receipt for the rental (if separate from the Vehicle Rental Agreement)
Copies of any invoices, receipts, or other documents confirming any amount you have paid in respect of the incident for which you are claiming
Front and back copy of the driving licence of the person driving the Rental Vehicle involved in the accident (the driver). You may also be asked for other forms of identification
If the incident by law requires the attendance of the Police you may be asked to send the original copy of any police report (and a police report will be required if you are claiming for any theft, either of the vehicle or personal belongings)
A copy of the Rental Company's accident damage report
A copy of the Your credit card statement showing payment of the damages claimed
If you have paid for any costs (such as your credit card being debited for a modest claim) you will, upon successful completion of any claim, be reimbursed directly, whilst if the incident is handled directly between the insurance company and the hire firm reimbursement will be direct. Larger claims, and particularly those for SLI/CDW policies tend to be undertaken directly.
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