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Airlines allowing Flexible Cancellation and Amendments during the Covid-19 Pandemic

Airlines offering flexibility over rebooking or cancellation are key during the Coronavirus pandemic - we explain who is offering what.


Airlines Cancellation Policies - Covid-19

Airlines Offering Flexibility over Covid-19 Cancellations and Amendments

Every airline around the world seems to be adopting a different policy when it comes to allowing amendments and cancellations to tickets bought now for future travel.

We have reviewed many of the more poplar airlines used by our customers and separate them into those adopting some leeway, and those who are sticking strictly to their standard policies.

Its worth remembering though that many national carriers will, alongside their cheaper no cancellation fares offer flexible fares which do allow far more flexibility - although this comes at a price!

Airlines who will offer a voucher for future use if you cancel your booking

UK Airlines

British Airways

British Airways have currently published the below in response to the coronavirus pandemic.

Bookings made between the 3rd March and 31st July 2020 can be changed, in terms of flight destination, date of travel, or both without a change fee being levied.

Changes of dates with a new departure date in 2020 can be self-served online.

If you want to change the destination and date with a departure date up to 31 December 2020, you can request a voucher online and British Airways will cancel your booking on your behalf and email you a voucher to the value of your booking, valid until 30 April 2022.

These vouchers can be used as payment, or part payment, for a future booking. Your new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return). If your new ticket is cheaper than your original you will be given a new voucher for the balance which must als be used within the above period.

More details can be found on the British Airways website.

Virgin Atlantic

Virgin Atlantic have implemented the following policies in light of the coronavirus pandemic.

Flights booked between 20th March 2020 and 30th June 2020 for a departure date before the 31st December 2020:

If your departure date is before the 30th June 2020 you can rebook your departure date up to the 31st May 2022, with no change fee for one change, you will however be liable for any difference in fare.

Travel booked before 19th March 2020:

Tickets are not subject to change fee or fare differences if you complete travel by 30th November 2020, unless you change your destination or originating airport. If rebooked travel happens from 1st December 2020 onwards, there will be no change fee but there will be a charge for the fare difference. All travel must have been completed by 30th September 2022.

Don't know when you want to travel? Virgin Atlantic will allow you to your ticket open until you are ready to rebook for no fee although you will have to pay any fare difference. You’ll need to make sure that any travel is completed by 30th September 2022.

More details can be found on the Virgin Atlantic website.

European Airlines

Alitalia

Alitalia have adopted the following in response to COVID-19.

Tickets purchased from 1 to 31 May, where the flight date is before the 30 April 2021:

To amend the travel date (but must be to a date before the 30 April 2021 or within the maximum ticket validity period) or request a voucher for the value of the original ticket valid for one year, on any Alitalia flight.

Where the ticket was purchased by 30 April 2020, for flight dates from 11 March to 30 September 2020, can apply, before the scheduled date of the trip, for:

A change of flight date (with possible fare repricing) to travel within 1 year from the original flight date. A voucher of equal value to the original ticket purchased, valid for one year, to fly on any Alitalia flight. A refund of the ticket price, only if the ticket conditions include the possibility of refund.

Find out more on the Alitalia website.

Airlines Outside Europe

Air Canada

Air Canada have adopted the following in response to COVID-19.

Bookings made for travel on or after March 1, 2020 and before June 30, 2021, can be cancelled. You can convert the remaining value of your tickets in a booking to an Air Canada Travel Voucher that is transferrable and never expires. Refundable tickets will still be refunded as per the conditions of the ticket. Cancellation fees may still apply.

Bookings made for travel on or after March 1, 2020 until June 30, 2021, can be modified without a fee up to 2 hours before departure. You can rebook your travel immediately and fly to the same destination at a later date or change to a different destination. The rebooked travel must be completed by June 30, 2022.

Find out more on the Air Canada website.

Allegiant

Allegiant ticket holders can make a single change to their flight with the airline waiving change or cancellation fees and the new booking must be within 12 months of the original purchase date. Or cancel your booking and receive a Allegiant voucher for travel in the future which will be valid for two years from the time the initial reservation was booked. There are no cash refunds.

More details regarding coronavirus and changing your travel plans can be found on the Allegiant website.

Airlines offering the chance to rebook now instead of issuing vouchers

UK Airlines

Easyjet

You can move the dates of your flight. You are able to amend your flight a number of times onto different routes and dates until May 2021. Change fees may apply.

Easyjet encourage the acceptance of a voucher should your flight be cancelled.

More details can be found on the Easyjet website where they have created a coronavirus hub.

Loganair

Loganair have the published the following in response to coronavirus.

Flights to 28th June, 2020:

No refunds for flights still scheduled to operate. Bookings can however be placed on hold or changed to an alternative date or destination. A fare difference may apply and incur extra cost.

Flights from 29th June, 2020:

Bookings can be amended using the online Manage Booking option. A fare difference may apply and incur extra cost.

More details can be found on the Loganair website.

Ryanair

You can amend your booking for any travel between 13th March and 31st May. The new flight can be booked to any date up until 31st August 2020. Outside these date, unless your flight is cancelled you will receive not recompense. Ryanair encourage the acceptance of a voucher valid for 12 months should your flight be cancelled and have said that cash refunds could take up to 6 months to be processed.

More details can be found regarding the response to coronavirus on the Ryanair website.

European Airlines

AirFrance

AirFrance have adopted the following in response to COVID-19.

Tickets purchased on/after the 22 April 2020:

If you have purchased any ticket (Light, Standard or Flex) on or after 22 April 2020, you can change it at no extra cost as long as the same cabin/fare is still available. Any other fare conditions attached to your ticket remain unchanged.

*A fare difference maybe levied if the selected cabin/fare is no longer available.

More details can be found on the Air France website.

Airlines Outside Europe

Air New Zealand

Due to coronavirus, Air New Zealand are offering the option to change or credit domestic flights within New Zealand when booked to travel before 30 June, or international flights booked to travel before 31 August 2020.

Non-refundable tickets remain non-refundable unless local legislation requires a refund to be made available.

Find out more on the Air New Zealand website.

American Airlines

Any tickets purchased before the 30 June 2020 to travel between 1st March 2020 and 30th September 2020 can be amended without any fees for travel before 31st December 2021. No cash refunds are offered. Rebooked flights are subject to any difference in fare between the original ticket and the new price.

Find out more regarding coronavirus and bookings on the American Airlines website.

Cathay Pacific

A year of free and unlimited changes to all new tickets issued between 9 March and 30 June 2020 are permitted. You must have changed your ticket by one year after the ticket was issued and have also travelled within this period. Fare differences may apply.

Find out more regarding coronavirus on the Cathay Pacific website.

Airlines offering no voucher or chance to rebook if customers cancel

UK Airlines

Jet2 Flights

Jet2 have put the following in place in light of coronavirus.

If they have cancelled your flight, you can amend your departure date to a later one without having to pay an admin fee. This can be done until the 31st May 2020.

You can request a refund credit note which is valid for six months after receiving it.

Jet2 are also contacting customers eligible for a refund in departure date order with more information regarding refunds.

More details can be found on the Jet2 website.

TUI Flights

TUI have the following in place in response to the coronavirus pandemic.

If your holiday has been cancelled due to coronavirus, TUI are offering refund credits for the full value of the holiday and a separate booking incentive of up to 20% off.

If you would not like to accept this, once you have received your refund credit you can contact TUI and apply for a cash refund.

More details can be found on the TUI website.

Airlines outside Europe

All Nippon Airlines

All Nippon are implementing new policies for rebooking fees and refunds following the outbreak of coronavirus. You can see if your ticket is eligible for a refund or exempt from rebooking charges on the website.

Find out more on the All Nippon website.

Image courtesy of: Mike McBey

This content was last reviewed on 28/05/2020