0800 520 0699
(or 0118 321 8197)
(or 0118 321 8197)
| Monday to Thursday | 9am - 6:30pm |
| Friday | 9am - 5:30pm |
| Saturday | 9am - 5pm |
| Sunday & Bank Hols | Closed |
Search for Car Hire
Looking for something specific?
Use our search tool to browse our database of frequently asked questions!
FAQ Section >
Car Hire FAQs
Car hire can be very confusing. Use our FAQ section to learn everything you need for a stressless car hire experience.
General Car Hire Queries
- Do I need my driving license to hire a car?
- Do I need an International driving licence?
- What happens if I forget my driving licence?
- Am I able to accept an upgrade?
- What happens if the car rental company do not have the car I booked?
- What's the maximum number of passengers I can take in my hire car?
- Can I pick my car up in one place and return it to another?
- What methods of payment are acceptable for payment of my policy?
- If I arrive late and want to pick up my vehicle the following day is this OK?
- What if I am overcharged or do not get the car group I booked?
- What happens if the model I have booked is unavailable?
- Will I get a Sat Nav with my hire car?
- Do hire cars have to be of a certain age or quality?
- What happens if the car or the boot is not big enough for my party?
- Which fuel rules apply to hire cars?
- Is being charged for car hire cleaning fair?
- Do car rental companies have spare keys?
- If I need a car for less than a week, is it cheaper to hire daily or weekly?
- I booked snow chains, a roof rack or a roof box - what happens if they are not there when I arrive?
- What do car rental companies typically charge if you lose the keys to your rental car?
- How do I Find the Best Cheap Car Hire Deals?
- Can I take my hire car cross border from one country to another and how much will it cost me?
- Can you provide me a quote for car hire and car hire excess insurance even if I have a pre-existing medical condition?
- Can you tell me if my car hire company will be in the airport or if I will need to get a shuttle bus?
- Will I be able to put a roof rack on my hire car?
- If I return the hire car late, will I be charged?
- If my Interrent car breaks down do I get a replacement?
This content was last reviewed on 26/10/2016