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FAQ Section > Car Hire Insurance Frequently Asked Questions > Car Hire Excess Insurance Refuse

Can a hire company refuse to accept a car hire excess policy?

Find out how car hire insurance excess policies work in regards to car hire companies.

In a word - No. The hire firm has already included the compulsory element in the hire costs, so all additional insurances are optional - you can now choose what to do and have the following options open to you:

  1. To take the in-house insurance offered which will wholly or partially cover any excess that might be charged by the hire firm in the case of theft or damage to the vehicle. These policies are not only expensive, but normally exclude damage to the glass (windows, tyres, wheels and undercarriage, and can often still leave an excess payable of £100 or so).

  2. To bear the risk of an incident yourself - damage or theft excesses are normally from the £650 to €3300 in Europe. Different cars from different companies in different countries have a range of figures so do check when you are looking to book your car if you are concerned at the level of excess you might be responsible for. Again, as above, you will not be covered for the wheels, tyres, glass and undercarriage.

  3. To take a policy such as those available from theMoneyMaxim car hire insurance service.These will then cover the policyholder for both the excess and the additional areas.

It is worth pointing out that the car hire does not need to accept these policies - as they are independent of the car hire firm and the car. If you are charged you will send off the bill and accompanying paperwork - so car hire companies may say they won't accept the policy if they think you are suggesting you want them to hire you the car without taking a deposit - or that you are expecting them to deal with the insurance company directly in the case of a claim.

One situation where car rental firms can insist that you take their in house cover is if they have made it part of your car hire agreement - the only time we regularly see is for young drivers (under 25), or older drivers (in particular in Spain where some companies stipulate it for the over 70s) where additional conditions are written into the rental agreement which could include the need to buy Supercover or similar from your rental firm.

Of course this doesn't stop a car rental company making life uncomfortable at the desk, or asking for a sizeable deposit in case you damage your property. Fortunately in the vast majority of cases this doesn't happen and it all works fine - but, if you do feel you have been treated badly, vote with your wallet and never use that company again - that's what our team members do!

Our in house car hire arm -Clarify Car Hire- avoids using the companies we hear the worst horror stories about, and where you are likely to get a 'hard sell' will warn you up front.

There are also a few companies who do offer 'No Excess' car rental - one which has been recommended by readers isZest Car Rentalwhich also offers the opportunity of adding tyre, wheel, glass and undercarriage cover for between two or three pounds a day.

Compare car hire insurance prices with MoneyMaxim

If you have any queries do call a member of the MoneyMaxim car hire insurance team.

This content was last reviewed on 20/04/2023

Image courtesy of: Mary and Angus Hogg

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