01183 218197
(+44 118 321 8197 from abroad)
Monday to Friday10am - 4:00pm
Saturday, Sunday & Bank HolsClosed
Compare & Buy Car Hire Excess Insurance

Looking for something specific?

Use our search tool to browse our database of frequently asked questions!

FAQ Section > Car Hire Insurance Frequently Asked Questions > Car Hire Insurance Claims

How do I make a Claim on my Excess Insurance?

If you need to make a claim on your excess insurance but you are unsure how to, read our guide explaining the ins and outs of excess insurance claims below.

Follow the instructions detailed in your car hire insurance policy. Normally you will pay the car hire company and when you return to the UK submit a claim to your excess insurer. If you do have concerns or difficulties do not hesitate to call your insurer - they will be happy to assist.

The claims process is pretty straightforward. Some companies have an online claims process, others ask that you call them to start the process.

Do remember to collect the necessary paperwork to support your claim - further details are contained in our article How are Claims handled?

Remember insurers on the MoneyMaxim car hire insurance service do not levy any excess, so your claim will be for the full costs of the claim, rather than you having to stand the first portion of the claim.

Please refer to our section on CDW / SLI policy claims for claims under those policies.

This content was last reviewed on 26/03/2024

Similar Questions

Claims related Questions Answered

General Car Hire Insurance Questions Answered

Your Driver related Questions Answered

Car Hire Companies - Your Insurance Questions Answered

Daily and Annual Policy related Questions Answered

Excess Insurance Questions Answered

Vehicle related Questions Answered

Purchase related Questions Answered

Excess Insurance Questions Specific to Countries

Combined Worldwide CDW, SLI & Excess Policy Questions Answered

Questions on CDW & SLI Policies for the USA and Canada Answered

Geographical related Questions Answered

Car Rental Keys Questions Answered