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If you need to claim under a car hire insurance policy the process is pretty straightforward. Follow the instructions issued with your policy.
Almost all claims on an excess insurance policy and modest claims on CDW / SLI policies would be paid for by yourself (with the car rental company debiting your credit card which you used for pre-authorisation) and reclaimed from the excess insurer afterwards. For larger claims on an SLI / CDW policy these can sometimes be dealt with directly between the insurer and rental firm - if at all concerned just contact your car hire insurer - they will be happy to help as it's in their interests that your claim is handled properly!
It is likely that on contacting your insurer, that they will ask for details of the incident and documentation to support your claim. This evidence may include some or all of the following so please do retain any such paperwork:
This content was last reviewed on 29/10/2018