|Monday to Thursday||9am - 6:30pm|
|Friday||9am - 5:30pm|
|Saturday||9am - 5pm|
|Sunday & Bank Hols||Closed|
Use our search tool to browse our database of frequently asked questions!
When looking to submit a car hire insurance claim it's really important that you ensure all the required supporting paperwork is included.
Different companies have slightly different claims processes. Full details of how to claim can be found in your policy document and some companies have dedicated pages to help - we have listed these below. Follow the instructions and you should find you are reimbursed quickly - however if you omit some of the required information your payment may well be delayed.
We explain later in this article why the paperwork asked for is necessary.
Click on the company are you insured to see details of how to make a claim:
Some of our customers occasionally query why this information is asked for. It is all essential and it is not the claims companies being difficult, as you will see as you read on.
Claims are normally dealt with by claims management companies rather than the insurers or underwriters, so this is the quickest way of them checking you have a policy.
So they can see the rental was in the name of the policyholder, the names of any additional drivers added, and that the geographic region and dates tie in with the policy you bought.
Often only required in certain circumstances, such as accidents with third parties, or where required by law. The claims management company need this as they may be able to seek recompense from a third party. As with your normal car insurance policy, a driver would also not be covered if they were operating the car outside the terms of the rental company - say under the influence of drink or drugs - and the police report would indicate this
To show what you are being charged for. The breakdown is important as policies may have separate limits for certain parts of your claim - for instance towing or recovery charges.
To show that you have paid the bill to the Car Hire Company
To show the amount you have been charged in sterling - this can be a printout of your online statement to save any delay in applying.
To evidence that the driver holds a current valid licence.
As you will see none of the above is really unreasonable, and all should be available within a few days of your return home meaning that, providing you send on all the appropriate documentation, you should be reimbursed without delay. It is often the case that claims will be processed more quickly if the information is submitted to the insurance companies electronically via email, just something to bear in mind.
This content was last reviewed on 04/06/2019