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FAQ Section > Car Hire Insurance Frequently Asked Questions > 
What if I am unable to open my MoneyMaxim email with my car hire or car hire excess insurance quotes on?
How to find your quotes if you can't access the MoneyMaxim email
Please contact us either over the phone or through our online chat service in our office opening hours and a member of our team will be happy to help you. If you haven't received an email from the company from which you are hiring a vehicle or purchasing a car hire excess insurance policy then we would recommend contacting them directly as this is likely to be quicker and you should get a new email sent to you.
Do also please check your junk or spam folders as they can sometimes end up there. As mentioned above, if you haven't got your email from MoneyMaxim then do contact us and we will do our very best to help!
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This content was last reviewed on 11/10/2023
Similar Questions
General Car Hire Insurance Questions Answered
- Does it matter what time of day I collect or return my hire car?
- What Does All Inclusive Car Hire Insurance Cover?
- What is Personal Effects Cover (PEC) and do I need it?
- Can a hire company refuse to accept a car hire excess policy?
- Do I need car hire cancellation insurance?
- What if I need a policy to cover two groups?
- Can I get car hire excess insurance to cover business use?
- Comprehensive Insurance on Rental Car - How to Make Sure You are Fully Covered
- Is damage to windows and tyres covered?
- Are there credit cards which offer Collision Damage Waiver (CDW) or Excess Insurance?
- Will car rental firms preauthorise on my credit card when I have car hire excess insurance?
- Does deductibles mean the same as excess?
- Do I need Car Hire Excess Insurance when I rent a car?
- How does your car hire excess insurance work?
- What if I have a problem printing or downloading the car hire insurance document?
- Does my car rental agreement already include insurance?
- Do I have to pay an excess if I buy a car hire excess insurance?
- Can I use motorhome hire excess insurance to cover peer-to-peer hires?
- Are other people travelling with me covered?
- No Excess Car Hire - What does this include?
- Will car hire insurance cover me if I pick the car up at one location and return it to another?
- Can I use car hire excess insurance to cover peer-to-peer hires?
- What is Personal Accident Insurance (PAI) and do I need it?
- What is covered by the Theft insurance included in the car rental price?
- What if I am unable to open my MoneyMaxim email with my car hire or car hire excess insurance quotes on?
- What does towing cover on car hire excess insurance include and how does it work
- Which insurance do I need for my car hire?
- What do zero excess car hire insurance policies offer?
Your Driver related Questions Answered
- What are the age limits on Car Hire Insurance policies? Are policies available for those over 85?
- Can I buy car hire excess insurance if I am under 21 years old?
- Do I need to buy a second excess insurance policy for an additional driver?
- Can I cover two or more lead drivers on one policy?
- Are other people travelling with me in my hire car covered?
Car Hire Companies - Your Insurance Questions Answered
- What insurance policies do Alamo offer?
- What insurance policies are offered by Auto Europe?
- What is Avis Insurance Cover like? Do they have CDW, Liability and Excess Waiver Cover?
- What insurance policies are offered by Budget?
- What insurance policies are offered by Car Hire Brokers? And are they a good deal?
- Does Sixt include CDW in its car hire packages?
- What insurance policies are offered by Dollar?
- What insurance policies are offered by Economy Car Rentals?
- What insurance policies are offered by Enterprise?
- What insurance policies are offered by Hertz?
- National Car Hire - are their Super Cover collision damage waiver excess policies a good deal?
- What insurance policies are offered by No Excess Zest Car Rental?
- What insurance policies are offered by Sixt?
- Super CDW, Deductibles and Non Waiver - What do they mean?
- What insurance policies are offered by Thrifty?
- My hire company offers Super CDW or Excess cover? What is this?
- Super CDW, Deductible or Non Waiver - Terms Explained
Daily and Annual Policy related Questions Answered
- What is an Annual Car Hire Excess Insurance Policy?
- What are the advantages of buying annual car hire excess insurance?
- What do you mean by annual policy? Can I use it throughout the year?
- What are the restrictions on the Annual Excess Policies?
- What does Daily Car Hire Excess Insurance mean?
- My car hire is for 31 days. Should I take a daily 31 day car hire excess insurance policy or an annual policy?
- Should I buy an annual Car Hire Excess Insurance policy or single trip policy for my upcoming hire car?
Excess Insurance Questions Answered
- What is Covered by Baggage and Personal Accident Cover?
- Excess Insurance covers the under-body, roof and tyres but does it cover me if I have an accident?
- What Cover does Car Hire Insurance provide for Carjacking and Road Rage?
- What Cover does Car Hire Insurance provide for Curtailment or Restitution?
- Do I still have to provide my credit card for the excess on my hire car when purchasing a policy from you?
- What is Excess Waiver Insurance?
- What Countries are designated European for Excess Insurance?
- How do I know what the excess limit is for my hire car?
- What Cover is Provided by Car Hire Excess Cancellation Insurance?
- Do I have to have Excess Cover?
- Does Car Hire Excess mean I wouldn't have to pay for anything?
- What is an Excess on a Car Hire and what are my responsibilities for it?
- How large does my excess insurance limit need to be?
Vehicle related Questions Answered
- Do you cover vehicles such as Camper Vans, Caravans and Motor Bikes?
- Can I get excess insurance for a pickup truck?
- What cars are covered by car hire insurance?
- What kinds of vehicles can you be covered for by an excess insurance policy?
Purchase related Questions Answered
- Can I buy car hire excess insurance when I am not in the UK?
- How far in advance can I buy car hire excess insurance?
- Can I purchase your Excess Policies if I am not a resident of the UK?
- Can I just buy an insurance policy, or do I need specific dates to be able to buy my insurance?
- Is the price displayed a daily or total cost?
- When is the best time to get Excess Insurance?
Excess Insurance Questions Specific to Countries
- Which car hire excess insurance policy is best for car rental in Canada?
- Which car hire excess insurance policy is best for car rental in France?
- Which car hire excess insurance policy is best for car rental in Iceland?
- Which car hire excess insurance policy is best for car rental in Ireland?
- Which car hire excess insurance policy is best for car rental in Italy?
- Which car hire excess insurance policy is best for car rental in Portugal?
- Which car hire excess insurance policy will cover you best in Spain?
- Which car hire excess insurance policy is best for UK car rental?
Claims related Questions Answered
- How good are these companies at settling claims?
- How do I make a Claim on my Excess Insurance?
- Will a car hire accident claim affect my car no claims bonus?
- Does Excess Insurance cover Bodywork Claims?
- How are Excess Insurance Claims handled?
- How are worldwide policy claims handled?
- How are SLI/CDW Claims handled?
- Make Sure Your Car Hire Insurance Claim is Valid
Combined Worldwide CDW, SLI & Excess Policy Questions Answered
- Is Collision Damage Waiver (CDW) the same as Loss Damage Waiver (LDW)?
- What are the features of the CDW/LDW & SLI Policy?
- What does the term Collision Damage Waiver mean?
- Collision Damage Waiver Insurance - We explain what it is
- What cover is provided by the Combined Worldwide CDW, SLI & Excess Policy?
- What are the features of a Combined CDW, SLI and Excess policy?
- Is independent car hire insurance suitable for fly-drive holidays?
- Can I buy independant car-hire insurance for my fly drive holiday?
- Theft Protection - Car Hire definitions
- What Insurance Cover is Provided with an SLI Policy?
Questions on CDW & SLI Policies for the USA and Canada Answered
- What are the restrictions on the CDW/LDW & SLI Policy for the USA and Canada?
- If I purchase a Collision Damage Waiver and Supplementary Liability Insurance Policy, am I fully covered for car rental insurance in the USA and Canada?
- What are the requirements for car rental insurance in the USA and Canada?
Geographical related Questions Answered
- Why are there restrictions on UK usage?
- In which countries is Excess/Super CDW not charged?
- In which countries is Excess/Super CDW charged?
- Do Worldwide Excess Insurance Policies cover you everywhere in the world?