Use our search tool to browse our database of frequently asked questions!
What does the breakdown mean when it is included in your car hire excess insurance? When you see a green ‘tick’ on the comparison page having run a quote via the MoneyMaxim website, what does it mean?
First of all we should probably explain what it doesn't do...
The breakdown offered within car hire excess policies is not breakdown cover in the traditional sense. It is designed to 'fill the gap' and reimburse you if you are left with a bill if your rent a car without buying the car hire firm's excess insurance cover. The insurer will not be the one you call when you breakdown at the side of the road.
So what happens if you do breakdown?
In essence, if your hire car needs to be recovered, whether by accidental damage or mechanical breakdown (and if you have selected a policy which includes this cover) then you would simply contact your car hire company to arrange the recovery of your vehicle.
If you are held responsible for the cost of recovery (as declared in the Vehicle Rental Agreement) and are charged by the car hire company, you will be able to reclaim this from your car hire excess insurance policy.
Keep all paperwork in regards to this and take a look at our How to make a valid claim page to help you with the process should you need to claim.
Whilst mechanical breakdown should be covered by the car hire firm the breakdown assistance provided as part of the car hire package does differ from company to company, so you might want to check this before you pick up the vehicle to see if you’re covered for it.
You will not be covered for any claim as a result of mechanical or electrical breakdown other than towing costs.
The car hire company should provide you with a roadworthy vehicle. If you have any concerns with regards to the mechanical condition of the vehicle, contact your car hire company as soon as you become concerned.
What's also not covered?
Negligence of any sort is not going to be covered - so if you've taken your hire car onto the beach and can't get it off again you are quite literally stuck!
Also be aware that taking the car out of the country you have hired it in may limit the cover offered by the car hire company themselves.If you are looking for breakdown cover across borders consider using an international brand with offices in all the countries you will visit. That way they are far more likely to be able to support you.
How much cover is provided by the policy for breakdown?
Some policies cover up to £500 or £1000 and some provide cover up to the single incident policy limit. Always make sure to read the extra information provided with the policy so you know what is covered and for how much.
If you have any queries do call a member of the MoneyMaxim car hire insurance team.
This content was last reviewed on 27/06/2018