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Reviews > Car Hire > Avis Car Hire

We Review Avis Car Hire

Avis

Avis Car Hire

Since Avis opened the world's first airport car hire office at Willow Run Airport, Detroit with all of three cars. Currently Avis have 5,200 locations in around 165 countries across the world.

Visit Avis Car Hire

Clarity of Information on the Avis website

Avis is reasonable without being outstanding when it comes to the clarity of information on their website. In particular it takes a lot of delving to find out what excess you are liable for, and the costs of protecting this is rarely spelt out.

Where it is possible to identify them (for UK rentals only) however excess waiver policies such as Avis Complete Protection Package costs between £25 and £32 per day (maximum charge 10 days) depending on vehicle size - significantly more than excess policies available through (compare at MoneyMaxim car hire excess insurance comparison).

Why use Avis?

You know you will get a new or nearly new car, that the office will be well located, and that you have a brand that has been around for decades.

The company charge no credit card fees - meaning you can get the extra protection booking which a credit card provides at no extra cost.

Where using Avis has both advantages and disadvantages

Discounts for prepayment - Avis do give a discount for prepaid rentals - which is good news. Pre paid agreements can normally be cancelled as long as it's more than 24 hours before you were due to collect your car, subject to a £20 fee. You can also amend your booking more than 24 hours ahead of pickup, although no refund will be paid if the amended cost is lower (and you have to pay the extra if it's higher).

Pay on collection arrangements have more flexibility but cost slightly more.

If you do think you might need to amend or cancel a booking on an Avis car, it might be worth considering booking through a broker such as Auto Europe or Cardelmar, who advise which company you are booking with but then offer free cancellation or amendment right up to 48 hours before pickup.

What could Avis improve on?

Display the cost of locally purchased 'excess insurance' so consumers can see all their options more easily.

Stop charging 5p a minute to talk to them - or at least allow pre booked customers to call free. We understand the desire to get customers to book online as it cuts costs which can make the service cheaper, but it's really annoying if you need to make an amendment.

Insurance

Avis detail their UK additional cover options such as the Avis Complete Protection Package which costs between between £32 to £47 per day (maximum charge 10 days) depending on vehicle size significantly more than excess policies available through the MoneyMaxim car hire excess insurance comparison.

Both information on Avis Insurance can be found on our Avis Insurance Section.

This content was last reviewed on 06/09/2017