First Utility (now Shell energy) are an energy company that strive to help their customers understand and manage their energy consumption to allow their carbon footprints to be reduced and ultimately ensure customers receive accurate bills. First Utility are at the forefront of technology within the energy suppliers' market. They led the way in 2009 with smart meters which allowed First Utility to provide many homes and 2,000 businesses with accurate and transparent billing methods. First Utility aim to reform an industry which suffers from poor customer service and bad practices such as estimated billing and, through this aim, have become a widely used energy supplier.
This content was last reviewed on 04/09/2019