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Andrew leads our Operational Team and is our expert when it comes to all the ins and outs of car hire excess insurance.
The European Commission have unveiled plans to revise the air passenger rights provided by EC261/2004 with some changes benefiting passengers and others limiting responsibilities of airlines.
The Commission are hoping that by gaining industry agreement, airlines will abide by the rules and passengers will not have to resort to court action to get compensation for delayed and cancelled flights. European Commissioner for Transport, Siim Kallas said:
"It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most – when things go wrong.”
"We know that the real priority for stranded passengers is just to get home. So our focus is on information, care and effective rerouting.”
Changes in favour of airlines are:
However passengers win because:
Airlines have been complaining that they have become the insurer of last resort due to the current law and recent court ruling against them. Hopefully having had their complaints addressed, the carriers will adopt the spirit of the new legislation and they will volunteer the assistance they are obliged to give.
The new laws are due to come into force early 2015 subject to member state and European Parliament approval.
While air passenger rights are important, they should not be regarded as an acceptable substitute for travel insurance.