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Andrew leads our Operational Team and is our expert when it comes to all the ins and outs of car hire excess insurance.
Energy regulator Ofgem has issued a record £10.5m fine to SSE for mis-selling. Ofgem found numerous breaches of SSE's obligations under telephone, in-store and doorstep sales activities.
Ofgem say they found failures at every stage of SSE's sales process over a prolonged period of time. In particular they found that SSE consistently failed to provide clear and accurate information on prices and potential savings to enable customers to make informed decisions about switching suppliers.
The scale of the fine reflects not only the duration and extent of the mis-selling but also the harm done to their customers and gains made by SSE.
Ofgem do not currently have powers to force energy suppliers to compensate customers, though their powers are being increased with the current energy bill. However, possibly as part of their negotiations with Ofgem over the level of fine, SSE have set up a £5m misselling fund and dedicated complaints line: 0845 0707 388.
Alan Young, managing director of corporate affairs apologised on this morning's Today program saying "we are very sorry about the breaches that occurred and we do want to apologise.”
Ofgem say the failures, through all their sales channels, included:
The mis-selling wasn't just down to "overenthusiastic” sales reps making exaggerated claims, many of the failures were with management arrangements including:
For a clear unbiased view of which energy tariff is best for you, use a comparison service accredited to the Consumer Focus Confidence Code like the MoneyMaxim energy comparison service.