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British Gas Summary
British Gas has over the past decade had to contend with many challenges in streamlining their business for the future, and these have clearly impacted on the customer service scores.
They are, however, making strides in both developing more attractive customer propositions, and are driving forward plans to develop their credentials as a responsible energy provider. They are investing heavily in renewable energy to the extent that the proportion of electricity supplied from renewable sources had risen to 43% by 2018. They are investing both in offshore wind farms and smaller scale projects such as Windsave, where individual customers generate their own electricity using wind turbines.
The company are also developing new generation boilers, both traditionally powered, and using futuristic technology such as cell power to drive down household power consumption.
Following a period when the company appeared expensive in price comparison terms with many competitors they are now appearing more regularly - their tariffs can be compared using moneymaxim's price comparison tool.
The Which Customer Satisfaction Score?
The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0% and 100%. The survey was undertaken in 2015. Full details of the survey can be found on the Which website
This content was last reviewed on 02/10/2019