We Review Telecom Plus - The Utility Warehouse - Energy Supplier

Customer Satisfaction Measures

Service

The service ratings should be taken with caution - although gas and electricity can be switched using comparison services few people actually use them to move to The Utility Warehouse. The company's predominant method of selling their utilities tariffs is the practice of existing customers recommending them to friends, relatives and acquaintances, and receiving an incentive from the company for doing so.

Prices

Their prices are also slightly difficult to compare - their tariff does not look great on a comparison basis, but they offer a price promise which compares prices every month against British Gas, your Regional Electricity Supplier and the average of the cheapest direct debit tariff available from each of the 'Big 6' suppliers, on a like-for-like basis, and will adjust them if necessary. This does mean they are unlikely to be the cheapest supplier, nor particularly expensive.

Where it becomes more confusing still is that the company then offer additional discounts on multiple product sales - so customers can receive up to 5% cashback on some credit card shopping expenditure, or save on other purchases through the company

This can, for some customers be very attractive, but it does need careful analysis, as the packaging effect means changing suppliers in the future can be more challenging, and fairly minor changes such as using a different supermarket can make the whole package look less appealing!

They offer services for gas, electricity, broadband, landline, mobiles and insurance.

The Which? Customer Satisfaction Score

The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0% and 100%. The survey was undertaken in October and November 2013. Full details of the survey can be found on the Which website.

This content was last reviewed on 09/10/2023