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SWALEC, along with Southern Electric, Atlantic Electric and Gas and Scottish Hydro-Electric form Scottish and Southern Energy. They have over nine million customers making them one of the largest energy groups in the country.
They are a nationally spread company with their Head Office in Perth, but with offices throughout the country as well.
They both supply raw energy and generate it through a number of power stations throughout the country then distributing it nationwide.
They lead the market in generating renewable energy, as they operate and own half the UK's generating stations of such power, including the country's largest wind farm.
The company own 50% of Scotia Gas Networks (SGN) who operate two of the largest eight regional gas distribution networks in the UK.
Scottish and Southern Energy own Neos - a company providing network solutions to large companies, corporations and ISPs.
Scottish and Southern Energy National Networks is a B2B supplier of electricity, gas, water and telecommunications networks for businesses.
The company also have major businesses in mechanical and electrical contracting, a retail online shop selling both white and brown goods, the largest gas storage business in the UK, and are licensed to install, own and operate gas infrastructure through their subsidiary, SSE Pipelines.
In 2019 it was announced that SSE had agreed to sell its household energy and services business to OVO Energy. This is expected to happen in late 2019 or early 2020.
The Which? Customer Satisfaction Score
The customer satisfaction score is based on the responses consumers gave for both overall satisfaction and likelihood to recommend the supplier to a friend. Both questions are given equal weighting, and only those giving a valid response to both questions are included in the analysis. The responses are then analysed and scaled to give a rating between 0% and 100%. The survey was undertaken in 2013. Full details of the survey can be found on the Which website.
This content was last reviewed on 18/09/2019