I booked snow chains, a roof rack or a roof box - what happens if they are not there when I arrive?

We explain what happens if you have booked snow chains, a roofrack, roofbox or winter tyres, but when you arrive they are not on your hire car.

If the reason is that the car rental office does not have the right size to fit your rental car, ask if they have a larger vehicle which does have the appropriately sized accessories available (or will fit your luggage) inside.

If not, ask if another local office can deliver the necessary accessories to you.

If the accessories are not necessary immediately (say you need snow chains when you get to the mountains) suggest you buy some on the way (almost all motorway service stations carry stock), and that the hire car firm reimburses you when you return to drop off the car.

Do not fit roof racks or other accessories to the car without permission from the hire car company as you may be liable for any damage caused by their use.

Find comprehensive car hire excess insurance on the MoneyMaxim car hire insurance comparison service.

If you have any queries please do not hesitate to contact the MoneyMaxim team.

This content was last reviewed on 09/10/2023

Image courtesy of: Domitori

Similar Questions

General Car Hire Queries Answered

• Can you tell me if my car hire company will be in the airport or if I will need to get a shuttle bus?
• Should I choose unlimited mileage with my car hire? And how do I?
• Can you provide me a quote for car hire and car hire excess insurance even if I have a pre-existing medical condition?
• Can I be charged a fee for cleaning my hire car?
• Do I have to use a credit card to hire a car?
• Can I take my hire car cross border from one country to another and how much will it cost me?
• Can I hire a car if I don't have my driving licence?
• Do I need an International driving permit to hire a car abroad?
• How do I Find the Best Deals for Cheap Car Hire?
• What happens if I forget my driving licence?
• Which fuel rules apply to hire cars?
• Will I be able to put a roof rack on my hire car?
• If I need a car for less than a week, is it cheaper to hire daily or weekly?
• If I arrive late and want to pick up my vehicle the following day is this OK?
• If I return the hire car late, will I be charged?
• What do car rental companies typically charge if you lose the keys to your rental car?
• What happens if the model I have booked is unavailable?
• Can I pick my car up in one place and return it to another?
• What if I am overcharged or do not get the car group I booked?
• Do hire cars have to be new and well cared for?
• What happens if the car or the boot is not big enough for my party?
• Am I able to accept an upgrade?
• Do car rental companies have spare keys?
• Will I get a Sat Nav with my hire car?
• I booked snow chains, a roof rack or a roof box - what happens if they are not there when I arrive?
• What happens if the car rental company do not have the car I booked?

Driver and Passenger Related Car Hire Queries Answered

• Does it cost more for additional drivers?
• Young Drivers (under 25 years old)?
• Am I too old to hire a car?
• If I want an additional driver on my hire car, will I have to pay more?
• What's the maximum number of passengers I can take in my hire car?